Refund policy
Return & Refund Policy
Smoke & Spurs Co. — Est. 2025
At Smoke & Spurs Co., we stand behind the quality of our gear. If there’s an issue with your order, we’ll make it right.
Returns
Because our products are made-to-order, we do not accept returns or exchanges for:
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Incorrect size ordered
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Change of mind
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Color preference changes
Please double-check sizing charts before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives:
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Damaged
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Defective
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Misprinted
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Incorrect from what you ordered
Contact us within 7 days of delivery at:
Daniel@smokeandspurs.com
Please include:
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Your order number
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Clear photos of the issue
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A brief description
If approved, we will:
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Send a replacement at no cost
OR -
Issue a full refund
Exchanges
We do not offer size exchanges due to our made-to-order process. If you ordered the wrong size, you will need to place a new order.
Refunds
If a refund is approved:
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Refunds are issued to the original payment method
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Processing time may take 5–10 business days depending on your bank
Shipping fees are non-refundable unless the issue was our error.
Lost or Stolen Packages
Smoke & Spurs Co. is not responsible for:
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Lost packages marked as delivered
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Incorrect shipping addresses provided at checkout
If a package is marked delivered but not received, please contact the carrier first.
Order Cancellations
Orders may only be canceled within 12 hours of purchase. After production begins, cancellations are not possible.
Contact Us
For any return-related questions:
Daniel@smokeandspurs.com
Response time: 1–3 business days